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Crisis Communication Leadership Lab

Build your identity, strengthen your connections, set new goals, and communicate clearly during a crisis

COMING SOON!

DAY ONE

THE CRISIS FOR OUR LEADERSHIP

Levels of Crisis

  • Defining the levels of crisis which exist for school leaders
  • Distinguishing between crisis levels

Leader in Crisis

  • Building your identity, inner core and courage as you see yourself as a leader in crisis
  • Strengthening the community connections and school relationships during crisis
  • Analyzing the different audiences with whom you interact
  • Understanding the communication messages the different audiences need to receive
  • Naming your personal obstacles during a crisis
  • Setting goals for our time together and beyond
DAY TWO

THE DANCE OF COMMUNICATION

Communicating during a Crisis

  • Analyzing the balance between candor and diplomacy during a crisis
  • Creating messages of clarity which various audiences need to receive and when

Decision Making during a Crisis

  • Designing the flow chart of decisions which come into play during a crisis

Empathy, Resilience, and Gratitude

  • Expanding your empathy muscle and strengthening it in others within your school community
  • Renewing your resilience and gratitude during this pandemic year and counting (beyond?)
DAY THREE

HAVING DIFFICULT CONVERSATIONS

Your Voice

  • Finding your voice in the midst of uncertain times

Deep Listening Skills

  • Practicing the skills of deep listening and ego self-management

The 6 Steps of Grounding

  • Preparing for difficult conversations following the six-steps of grounding
  • Gaining skills to read the subtext and to name unspoken emotions, beliefs and values

Having Difficult Conversations

  • Finding the “yes” in every difficult conversation
  • Strategically changing the conversation
DAY 4

STAYING UNHOOKED, NOT UNHINGED

Reframing a Crisis

  • Identifying the five lenses to reframe a crisis as a learning opportunity

Addressing Resistance

  • Analyzing the ways in which you use the pivot, redirect and reframe when finding resistance
  • Practicing dispassionate disengagement and the balcony view
  • Persuading the unpersuadable

The Successful Apology

  • Using the nine essential ingredients for a successful apology

Receiving and Giving Feedback

  • Applying the necessary steps for both learning how to receive and provide feedback to and from adults

Upcoming Dates

TBD